Bad experience at the airport, I assume

Bryan Appleyard was recently travelling, and found that he really doesn't like Air Canada:

The brains of its staff are specially programmed to forget everything as soon as they have checked somebody in. So, when a new customer appears before them, something like this goes through their minds:

'An entity in my visual field is occupying space and reflecting light. It moves. It is shaped like me. But what am I? This entity is pushing something towards me. What does it want me to do?'

That's sounds very much like something Douglas Adams would have written, but in any event it makes me laugh out loud.