Tuesday, June 11, 2019

A Prime problem

It's annoying to note that subscribing to Prime to watch Good Omens has revealed a technical problem that seems to affect many people - there is a well publicised issue, going back a couple of years, that people with Samsung smart TVs in particular find that using the Prime App leads to an audio sync problem.   The audio comes out slightly ahead of the video - meaning lips do not quite match the sounds by a continually noticeable half second or so.

It was much worse when watching Episode 1 of The Man in the High Castle, where there seemed to more close ups of talking faces in serious discussion.

From what I can gather, many think that it's a case of Amazon and Samsung blaming each other and no one ever coming up with a solution. 

The way around it, I found last night, is to use a laptop that can cast to a Chromecast via Chrome.   Annoyingly, the Prime Android app does not have a "cast" button built in - because Amazon does not get on with Google, either.

Casting from my mobile phone turned out to be a bit complicated (Chrome on Android seems to either always, or sometimes, not have a "cast" function built in, so I had to do screen mirroring which seemed to lead to something like standard definition video quality on the TV, not high definition.)  

Anyway, it worked fine when casting from my son's laptop, at high definition.

But this really seems a (admittedly, very First World) problem that shouldn't exist.  

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